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That's because we invest in a careful packaging and delivery service:
Someone needs to sign for your order as it is delivered. If you are out when our courier delivers they will leave a card for you to contact them with details on how to pick up your order or rearrange delivery at a more convenient time.
If you know you're not going to be in you can always provide an alternative delivery address as you place your order with us. For example, a relatives or a work address.
If your order arrives with any signs of damage please sign for it as DAMAGED. Please email us a photograph of the damage and your order number within 7 days for a refund or replacement. Please keep your packaging so the goods can be collected and returned to us.
We aim to please. If we supply imperfect goods or get your order wrong please email and tell us within 7 days and we will replace or refund your order without fuss. Please keep the protective film on the plastic and don't try to use it.
If you want to return plastic to us you the cost of doing so is your responsibility. We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at:
The Plastic People Returns
221 Pontefract Lane
You have the right to cancel your order for any item purchased from The Plastic People for a full refund except bespoke, cut to size shape orders made to your specific specifications. If you wish to cancel your order please email us quoting your order number, within 7 working days of the day after you receive the goods.
If your order has already been processed when you email us, you will need to return the goods to us.