Delivery and Returns


Our business is about getting the right plastic to you in top condition, when you want it. Last month, we achieved that with 99.8% of our deliveries. The other 0.2% we re-issued, no quibbles.

 

Delivery


We offer a range of delivery options to suit our customer's needs.

Special Offer: Standard Delivery - £5.00
Orders are delivered using our standard delivery service unless you choose otherwise. Standard delivery is available at a special price of £5.00 for most UK postcode areas, however postcodes with prefix letters PA and PH are charged at £30 and postcodes with prefix letters BT, GY, HS, IM, IV, JE, KW, PO, TR and ZE are charged at £40.
The cost of delivery will be displayed as you go through checkout.  

Next Day Delivery -  £21.00
We can deliver orders for clear acrylic & polycarbonate (up to 12mm thick), silver acrylic mirror and flexi-edge using our next day delivery service. Orders for next day delivery must be received before 1pm. Orders placed after 1pm selecting next day delivery will be delivered the following working day after. Please note that we define ‘working days’ as Monday to Friday excluding weekends and public holidays.
Unfortunately, we are unable to send orders for next day delivery to postcodes with prefix letters BT, GY, HS, IM, IV, JE, KW, PA, PH, PO, TR and ZE. This is because these postcodes require a longer lead time by our couriers.
Where we can provide next day delivery of your order, we will offer this as an option for you to select at checkout. 

Named Day Delivery - £21.00
We can also deliver on your chosen day to make it easier for you to be home when your order arrives. As you checkout, choose the date you'd like us to deliver on and we'll work to that.
Unfortunately, we are unable to send orders for named day delivery to postcodes with prefix letters BT, GY, HS, IM, IV, JE, KW, PA, PH, PO, TR and ZE. This is because these postcodes require a longer lead time by our couriers.
Where we can provide Named Day Delivery of your order we will offer this as an option for you to select at checkout.
  
Safe Delivery
If we think that your order cannot be delivered safely using our standard service, we will contact you to let you know and discuss the delivery options with you. This normally is only the case for orders so large they need to be delivered on a pallet.  

Delivery Times

Orders that aren't being sent on our Next Day or Named Day service will be dispatched as quickly as possible.
Cut-to-size orders are usually delivered within 3 working days. Orders with optional extras or cut-to-shape pieces are usually delivered within 5 working days. These times are based on receiving orders by 1pm.
Once you have added items to the shopping basket, your estimated delivery date will be displayed so that you can see it before choosing to order with us.
Please note that the date supplied at checkout is an estimated date. Please allow time to receive and check your order before you need to use the material or before contractors are due to begin work.

Collection

You are welcome to collect your order at our Trade Counter in the Cross Green area of Leeds. This service is free of charge.
If you wish to collect your order instead of having it delivered, please select this option from the dropdown menu when going through the checkout process.
Our Trade Counter is open from 8am until 4pm Monday to Thursday and 8am until 3pm on Fridays. We are closed on weekends and bank holidays.

Special Instructions

About Delivery
If you would like to provide any specific delivery instructions, please let us know in the ‘Order Delivery Notes’ box as you go through the checkout. Notes left in this box will be sent directly to the carrier company to assist with the delivery of your order.  You can either choose from our special delivery messages or leave your own. Please note our carriers are unable to call you prior to your delivery and are unable to accept new delivery information once your order has left us.  

About Your Order
If you would like to provide any notes to accompany your order, such as the size of drilled holes or the radius of rounded corners, please leave them in the ‘Order Notes’ box as you checkout. Please use this box to leave us any information regarding the production of your order. Please do not leave delivery instructions here as these notes do not get passed through to the carriers

When you place an order with us you can expect:

  • an email from us confirming your purchase

  • an email from us when your order is on its way

  • your order to arrive safely in excellent condition.

That's because we invest in a careful packaging and delivery service:

  • we carefully cover your plastic to safeguard it during transit

  • we add extra protection around all corners, which are more vulnerable

  • we finish our protective packaging with a sturdy outer

  • we send your plastic to you using reputable tracked services

  • our plastic is also protected by film on both sides so when you receive it simply peel this off to reveal your plastic.

 

Receiving Your Delivery

Someone needs to sign for your order as it is delivered. If you are out when our courier delivers they will leave a card for you to contact them with details on how to pick up your order or rearrange delivery for a more convenient time.

If you know you're not going to be in, you can always provide an alternative delivery address as you place your order with us. For example, a neighbours, relatives or work address.

Please note that we cannot cover the cost of any onward delivery or shipping costs once your item has been delivered by our carriers.
 

Returns and Refunds

We aim to please and hope that you will be completely satisfied with your purchase.  However, if your order is imperfect or incorrect in any way, please contact us within 14 days  to let us know and we'll either refund or exchange for you. 

Please keep the protective film on the plastic and don't try to use it.

If you want to return plastic to us the cost of doing so is your responsibility.  We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at:

Our returns address is:
The Plastic People (Returns)
Cross Green
221 Pontefract Lane
Leeds
LS9 0DX

 

Damages

We take great care packing our orders to make sure that your delivery reaches you in perfect condition.

If your order arrives with any signs of damage, please sign for it as DAMAGED.  Please email a photograph of the damage along with your order number within 3 days and we will sort out a refund or replacement for you.

Please keep your packaging and do not use the damaged goods, so they can be collected and returned to us if necessary.
 

Cancellations & Amendments

If you need to cancel or amend your order, contact us quoting your order reference number within 14 days of the day you receive the goods and we'll exchange or refund it for you.

Please note orders for bespoke cut to size or shape plastic are excluded from this and we are unable to cancel or amend these orders once they have been placed.

If your order has already been processed when you email us with a change, you will need to return the goods to us in their original condition using the Returns procedure above.

Click for a complete run down on our terms and conditions of sale.
 

Important Details

  • If your order is faulty we will cover all delivery costs; if you are returning products that are not faulty then the cost of returning the plastic to us is your responsibility.
  • Cut to shape or size orders cannot be returned or exchanged unless they are incorrect or faulty.
  • Before returning any item to us, we do ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible and please keep the protective film on the plastic and don't try to use it.
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