How do I know which plastic I need?

Our team of specialists will be glad to help you work out which is the best plastic for your project / requirements. There is no charge for this service:  you can reach them on 0113 249 2222 or via  service@theplasticpeople.co.uk. With over 40 years in the plastics industry and knowledge of all materials, manufacturers and brands, you can be confident in our impartial advice. However, to take advantage of the low prices on our site, you will need to place your order online.

Do you offer an advisory service?

Our team of specialists are on hand to help and advice as you need at no cost – you can reach them on 0113 249 2222 or via  service@theplasticpeople.co.uk. With over 40 years in the plastics industry and knowledge of all materials, manufacturers and brands, you can be confident in our impartial advice. However, to take advantage of the low prices on our site, you will need to place your order online.

Can you cut / shape my plastic?

Yes, we can cut plastic to your specific measurements. Just key in your measurements into our Cut to Size calculator for an immediate quote/to place your order.  If you need holes drilling or your plastic bending or shaping in any way we can also do that for you – just let us know what you need.  You can tell us as you go through our online checkout process.

If you need a particular shape cutting, we can help. Send us your drawing/requirements to artwork@theplasticpeople.co.uk.

I need a specific size of plastic – can you help?

Yes, we can cut plastic to your specific measurements. Just key in your measurements into our Cut to Size calculator for an immediate quote/to place your order.

How can I pay for my order?

If you are buying online, payments can be made securely by credit or debit card and PayPal.

Do your prices include VAT?

Yes. Just contact us if you have a VAT exemption certificate, or are ordering from outside the UK.

Can I place an order in person ?

Yes, callers are welcome at any of our trade counters in Leeds and Newcastle. 

Can I place an order by phone?

We keep our prices as low as possible by providing a web service.  If you need some advice about choosing plastic our sales team will be able to help you on 0113 249 2222 or via email service@theplasticpeople.co.uk However, to benefit from the low prices on our site you will need to place your order online.  

How much will my delivery be?

Our standard delivery service operates through mainland UK and costs either £6.50 and £13.50 depending on the size of your order. If your order cannot be delivered using our standard service we will advise you.  If you live outside of mainland UK your delivery charge will be shown before you checkout: it will be either £20 or £25 depending on the size of your order.

How will my order be delivered?

We normally use UKMail, TNT or our own carriers.  Your order will be carefully packed to protect it in transit. Depending on your order, this may be bubble wrap, cardboard sheet /tube or wooden pallet. If you have any preferences for packing/delivery, please let us know when you order. 

How long does delivery take? 

We send out orders once payment has been received. For Cut To Size orders this is next day; for Orders with optional extras this is around 3 business days. 

How do I track my order?

As soon as we despatch your order we will email to let you know and tell you which courier is bringing it.   We normally use either UK Mail or TNT. You can track your order via their websites by entering your Order Reference number and postcode:

Track and Trace - UK Mail

Track and Trace - TNT

Our couriers will also email you to let you know delivery details.

Can I collect my order?

Our trade counters in Leeds and Newcastle are open Monday - Friday 08:00 – 16:00. Callers are welcome – you can view our materials before buying or come to collect. If you come to collect your order we will make no packing / delivery charge.  

What should I do if I need to return my order or part of it?

Please write to us about any plastic you wish to return. Except for faulty or damaged goods, returns can only be made in exceptional circumstances and must be agreed with us before they can be accepted. For more details, here is our Returns Policy. and Terms & conditions.

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