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Standard Delivery - £12.50 All orders are delivered using our standard delivery service which operates through mainland UK. Our delivery charge is £12.50 although more remote areas are charged £15 and £25 (depending on postcode). The cost of delivery will be displayed before checkout.
Next Day Delivery - £17.50 We can deliver orders for clear acrylic & polycarbonate (upto 12mm thick), silver acrylic mirror and flexi-edge using our Next day service. Orders for Next Day delivery must be received before 1pm. Orders after 1pm selecting Next Day delivery will be delivered the following working day after. Where we can provide Next Day Delivery of your order we will offer this as an option for you to select at checkout. Please note we are unable to provide next day delivery to postcodes which are outside of mainland UK and Northern Ireland.
Orders that aren't coming on our Next Day service will be sent out as quickly as possible. Cut To Size orders are usually delivered within 3 days. Orders with optional extras or shapes are usually delivered within 5 days. This is based on receiving orders by 1pm. We will always display your estimated delivery date in your shopping basket so that you can see it before choosing to order with us. In the event of any difficulties we will email to advise you.
You are most welcome to collect your order at our Trade Counter in Leeds. This is a free service. Our Trade Counter is open 8am - 4pm (3pm on Fridays).
About Delivery If you would like to provide any special delivery instructions please just let us know as you checkout in our Order Delivery Notes box. You can either choose from our special delivery messages or leave us your own. Please note we cannot update our drivers with new delivery information once your order is on its way About Your Order If you would like to provide any notes to accompany your order please include them as you checkout in our Order Notes box.
an email from us confirming your purchase
an email from us when your order is on its way
an email from our courier to let you know delivery details, including the option to re-arrange
your order to arrive safely in excellent condition.
we carefully cover your plastic to safeguard it during transit
we add extra protection around all corners, which are more vulnerable
we finish our protective packaging with a sturdy outer
we send your plastic to you using reputable tracked services
our plastic is also protected by film on both sides so when you receive it simply peel this off to reveal your plastic.
Someone needs to sign for your order as it is delivered. If you are out when our courier delivers they will leave a card for you to contact them with details on how to pick up your order or rearrange delivery at a more convenient time. If you know you're not going to be in you can always provide an alternative delivery address as you place your order with us. For example, a relatives or a work address. Damages If your order arrives with any signs of damage please sign for it as DAMAGED. Please email us a photograph of the damage along with your order number within 3 days for a refund or replacement. Please keep your packaging so the goods can be collected and returned to us. No Quibble Returns We aim to please. If we supply imperfect goods or get your order wrong please email and tell us within 14 days and we will replace or refund your order without fuss. Please keep the protective film on the plastic and don't try to use it. If you want to return plastic to us you the cost of doing so is your responsibility. We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at: The Plastic People Returns 221 Pontefract Lane Cross Green Leeds LS9 0DX Cancellations You have the right to cancel your order for any item purchased from The Plastic People for a full refund except bespoke, cut to size shape orders made to your specific specifications. If you wish to cancel your order please email us, quoting your order number, within 14 working days of the day after you receive the goods. If your order has already been processed when you email us, you will need to return the goods to us in their original condition using the Returns Procedure here.