Where is my order ?

You can find your Order Reference number and Expected Delivery Date at the top of your Order Confirmation email.

As soon as we despatch your order we will email to let you know.  In this email we will tell you which courier is bringing your order and provide a link so you can track its progress to your door.  We normally use either UK Mail or TNT.

Our couriers will also email you to let you know delivery details. They will also provide you with an option to reschedule delivery to a more convenient date, in case you need to do this.

Another way you can track your order as it with our couriers is by entering your Order Reference number and postcode via their sites:

Track and Trace - UK Mail

Track and Trace - TNT

Alternatively, you can also see which courier is delivering your order by signing into your Account.  Once you're logged in click on 'My Account' link which is in the top right corner. 

Please note: This is a new version of our website which we hope you have found easy and usable.  This new site contains no information of any orders placed or accounts set up before 25 January 2017.  If you need access to this information, do contact our friendly customer services team at service@theplasticpeople.co.uk for help.