Returns and Refunds


We aim to please and hope that you will be completely satisified with your purchase.  However, if your order is imperfect or incorrect in any way,  please contact us  within 14 days  to let us know and we'll either refund or exchange for you. 

Important Details
  • If your order is faulty we will cover all delivery costs; if you are returning products that are not faulty then the cost of returning the plastic to us is your responsibility.
  • Cut to shape or size orders cannot be returned or exchanged unless they are incorrect or faulty.
  • Before returning any item to us, we do ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible and please keep the protective film on the plastic and don't try to use it.
Our returns address is:
The Plastic People (Returns)
Cross Green
221 Pontefract Lane
Leeds
LS9 0DX

 

Damages

If your order arrives with any signs of damage please sign for it as DAMAGED.  Please email a photograph of the damage along with your order number within 3 days and we will sort out a refund or replacement for you. 

Please keep your packaging so the goods can be collected and returned to us.

Cancellations & Amendments

If you need to cancel or amend your order contact us quoting your order reference number within 14 days and we'll exchange or refund it for you.  Please note orders for cut to size or shape plastic are excluded from this and we are unable to cancel or amend these orders once they have been placed.

If your order has already been processed when you email us with a change, you will need to return the goods to us in their original condition using the Returns procedure above.

Click for a complete run down on our terms and conditions of sale.