"Your service was brilliant, plastic arrived the following morning, promptly and well wrapped. The quality is very good and we are really pleased with it." - Denis Williams. Read more reviews
Our business is about getting the right plastic to you in top condition, when you want it. Last month, we achieved that with 99.8% of our deliveries. The other 0.2% we re-issued, no quibbles.
Our standard delivery service operates through mainland UK and is free. If your order cannot be delivered using our standard service we will advise you. Usually this is only the case if your order is so large that it needs to be delivered on a pallet.
We aim to deliver our Cut To Size orders in 3 days. We aim to deliver orders with optional extras in 4 days. If Next day delivery is an option we can provide for your order we will offer it at the checkout and it will cost £4.95. Orders need to be place by 2pm for Next day Delivery. In the event of any difficulty we will email to advise you.
If you would like to provide any special delivery instructions please include them as you place your order. Just before you pay online you will see a Delivery Notes box - add them in there. Thanks. Please note we cannot update our drivers with new delivery information once your order is on its way
That's because we invest in a careful packaging and delivery service:
Someone needs to sign for your order as it is delivered. If you are out when our courier delivers they will leave a card for you to contact them with details on how to pick up your order or rearrange delivery at a more convenient time.
If you know you're not going to be in you can always provide an alternative delivery address as you place your order with us. For example, a relatives or a work address.
If your order arrives with any signs of damage please sign for it as DAMAGED. Please email us and let us know within 7 days for a refund or replacement. Please keep your packaging so the goods can be collected and returned to us.
We aim to please. If we supply imperfect goods or get your order wrong please email and tell us within 7 days and we will replace or refund your order without fuss. Please keep the protective film on the plastic and don't try to use it.
If you want to return plastic to us you the cost of doing so is your responsibility. We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at:
The Plastic People Returns
221 Pontefract Lane
You have the right to cancel your order for any item purchased from The Plastic People for a full refund except bespoke, cut to size shape orders made to your specific specifications. If you wish to cancel your order please email email@example.com, quoting your order number, within 7 working days of the day after you receive the goods.
If your order has already been processed when you email us, you will need to return the goods to us.